Experience

John Winters

Security Admin

IT Specialist

Security Researcher

Download Resume

2022 - Present

Network Security
Administrator

State of Tennessee

Optimizing network operations for performance and 24/7 security, countering threats, troubleshooting complex issues, securing VoIP, and ensuring State system continuity.

2021 - 2022

Service Desk
Technician

State of Tennessee,
contractor

Providing technical support for hardware, software, and network issues, resolving ITSM requests, troubleshooting, enhancing client satisfaction, and updating Knowledge Base.

2021 - 2021

NOC Technician

NetGreene Solutions and CrossPath Telecom

Delivering technical support for O365, VoIP, network systems, and disaster recovery/backup, managing Active Directory, minimizing downtime, implementing innovative IT solutions, and documenting resolutions.

2018 - 2020

IT Technician

Hankook Tire Plant

Maintaining RFID and printer equipment (e.g., Zebra RFID readers and Zebra printers), resolving hardware/software issues, repairing coax/Ethernet cabling, ensuring network connectivity, and documenting solutions to boost reliability and efficiency.